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Requirements: Freshdesk account and Hootsuite account

With the Freshdesk Hootsuite app, you can manage your social channels as well as your support tickets from one location. The Freshdesk feed in your Hootsuite dashboard will keep you up-to-date regarding your tickets right next to the feeds from your social media channels.

About Freshdesk

Freshdesk is an online cloud-based customer support software that lets you address all your customer-related worries from the comfort of your armchair. With a simple UI, Multichannel support and features like Helpdesk Gamification, you can take your support to the next level with Freshdesk.

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