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Easily submit social conversations in Hootsuite to UsefulFeedback for handling as a complaint or inquiry in our case management system.

About iCasework

iCasework has made a professional habit out of helping organisations of all types to better manage complaints and feedback. Our business is the coming together of two key areas of expertise - software design and cloud architecture coupled with a deep understanding of complaint management, as both a process and the practice of consumer redress.

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