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Freshdesk

With the Freshdesk Hootsuite app, you can manage your social channels as well as your support tickets from one location. The Freshdesk feed in your Hootsuite dashboard will keep you up-to-date regarding your tickets right next to the feeds from your social media channels.

By Freshdesk

With the Freshdesk Hootsuite app, you can manage your social channels as well as your support tickets from one location. The Freshdesk feed in your Hootsuite dashboard will keep you up-to-date regarding your tickets right next to the feeds from your social media channels.

App Info

Price:

FREE

Available For:

Free, Professional, Team, Business, Enterprise

Requirements:

Freshdesk account

Category:

Free, Customer Support & Engagement, Healthcare

Videos and Screenshots

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User Guide

Key Features

  • Monitor your Ticket feeds right next to your Social Media channels in Hootsuite.
  • Create & Respond to tickets, edit properties, add notes to tickets in Freshdesk from your Hootsuite dashboard.
  • Instantly convert social conversations to tickets.
  • Filter tickets in your stream by name & date created.
  • Search tickets by keywords and ticket numbers.
Created by
Freshdesk
Freshdesk is an online cloud-based customer support software that lets you address all your customer-related worries from the comfort of your armchair. With a simple UI, Multichannel support and features like Helpdesk Gamification, you can take your support to the next level with Freshdesk.