With the Freshdesk Hootsuite app, you can manage your social channels as well as your support tickets from one location. The Freshdesk feed in your Hootsuite dashboard will keep you up-to-date regarding your tickets right next to the feeds from your social media channels.
Available For:Free, Professional, Team, Business, Enterprise
Category:Free, Customer Support & Engagement, Healthcare
Videos and ScreenshotsUser Guide
- Monitor your Ticket feeds right next to your Social Media channels in Hootsuite.
- Create & Respond to tickets, edit properties, add notes to tickets in Freshdesk from your Hootsuite dashboard.
- Instantly convert social conversations to tickets.
- Filter tickets in your stream by name & date created.
- Search tickets by keywords and ticket numbers.