Hootsuite Social Customer Care for Salesforce
Created by Hootsuite
FREE
About this app
Connect social data directly to Salesforce to keep customers happy and drive real business impact. Share customer insights and interaction history, streamline workflows, and automate tasks—so your teams can deliver exceptional customer experiences.
About the developer
Hootsuite App Developers and Ecosystem
Resources
Key features
- Create Salesforce cases in Hootsuite, manually or automatically, and hand them off to agents with a few clicks. Customer support teams will receive and can respond to these queries directly in Salesforce, where they can also view, assign, and action them without leaving the platform.
- Enrich customer CRM profiles with social data like interaction history and more to help support teams understand customers better and deliver exceptional customer experiences.
- Speed up response times with advanced automation tools, including saved replies, agent collision avoidance, skills-based routing, and more.
- Eliminate the need for multiple disjointed tools. With this integration, you get secure, real-time data syncs between Hootsuite and Salesforce—so you don't risk losing customers' trust.
Availability
Free, Professional, Team, Business, Enterprise