GMB
Created by Third Party Services
FREE
About this app
The Google My Business data add-on enhances Talkwalker by enabling users to monitor customer feedback across various Google My Business pages. This tool allows users to track their global reputation through online reviews and social media, helping them to improve product and customer service experiences. Moreover, it facilitates the measurement and comparison of customer service experiences across different stores, providing valuable insights that can be reported back to the Customer Care CX team through regular key performance indicators (KPIs). Overall, this add-on supports businesses in managing their reputation and enhancing customer satisfaction.
About the developer
Resellers/Solution Source Providers
Resources
Key features
- Users can track their global reputation (online, social and reviews)
- Improve their product/customer service experience
- Measure and compare customer service experience between stores, and report back to their Customer Care CX team regular KPIs
Availability
Free, Professional, Team, Business, Enterprise