GMB

The Google My Business data add-on enhances Talkwalker by enabling users to monitor customer feedback across various Google My Business pages. This tool allows users to track their global reputation through online reviews and social media, helping them to improve product and customer service experiences. Moreover, it facilitates the measurement and comparison of customer service experiences across different stores, providing valuable insights that can be reported back to the Customer Care CX team through regular key performance indicators (KPIs). Overall, this add-on supports businesses in managing their reputation and enhancing customer satisfaction.