By FreshWorks Studio
Manage all of your business listing reviews in one convenient place alongside your social activity in Hootsuite. Reply to reviews as well as view a comprehensive set of review response metrics that enable your team easily build and strengthen relationships with customers.
Available For:Free, Professional, Team, Business, Enterprise
Requirements:Yext Reviews Response Subscription
Category:Analytics & Social Listening, Featured, Review Management, Media & Entertainment, Business Services & Agencies, Travel & Hospitality, Healthcare, Government, Retail & CPG, Higher Education
Videos and ScreenshotsUser Guide
- View your business reviews all in one place on the Hootsuite dashboard.
- Have a better understanding of reviews by using the analytics stream tools (content analysis, average rating, time to response, etc.)
- Share your favourite reviews directly to your social channels through the Hootsuite dashboard.
- Respond to reviews directly from a stream in your Hootsuite dashboard.
- Note: Responding to reviews is dependent on sites that support response within the Yext platform (sites included: Google My Business,YELL, Facebook, GoLocal, Meinungsmeister). Reviews published to other sites need to be opened in the Publisher site outside of Hootsuite to create a response.