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Zendesk

Monitor and manage your social media channels and Zendesk support tickets from one location: Hootsuite. Zendesk is a leading provider of help desk software. This app allows you to easily manage, create, edit, and share tickets from a central location, and see them through to resolution.

By Myndbend

Monitor and manage your social media channels and Zendesk support tickets from one location: Hootsuite. Zendesk is a leading provider of help desk software. This app allows you to easily manage, create, edit, and share tickets from a central location, and see them through to resolution.

App Info

Price:

FREE

Available For:

Free, Professional, Team, Business, Enterprise

Requirements:

None

Category:

Free, Customer Support & Engagement, Healthcare, Government, Retail & CPG

Videos and Screenshots

Slide 1 of 6
  • Zendesk SCREENSHOT

Key Features

  • View a stream of Zendesk Tickets in the Hootsuite dashboard
  • Create Zendesk Tickets from Facebook messages or 'Twickets' from Twitter
  • View ticket details including status, requester, subject, description, comments, groups, assignees and more
  • Update and edit tickets, add comments or internal notes
  • Search for tickets by keyword or ticket ID
  • Filter streams by ticket status, group and assignee
Created by
Myndbend
Myndbend experts provide professional SaaS-related services to mid-size and enterprise-level businesses. We address each aspect of online application development: planning, design, usability, content creation, programming, integration, implementation, and promotion.