Skip to main content

Hootsuite Apps

Apps

< Back

Zendesk Pro

Monitor and manage your social media channels and Zendesk support tickets from one location: Hootsuite. Zendesk is a leading provider of help desk software. This app allows you to easily manage, create, edit, and share tickets from a central location, and see them through to resolution.

By Myndbend Multimedia, Inc.

Monitor and manage your social media channels and Zendesk support tickets from one location: Hootsuite. Zendesk is a leading provider of help desk software. This app allows you to easily manage, create, edit, and share tickets from a central location, and see them through to resolution.

App Info

Price:

$6.99
(FREE for all Enterprise)

Available For:

Free, Professional, Team, Business, Enterprise

Requirements:

Zendesk account

Category:

Compliance, Collaboration & Project Management, Featured, New, Customer Support & Engagement, Essential Apps, Financial Services, Media & Entertainment, Business Services & Agencies, Not For Profit, Utilities, Travel & Hospitality, Retail & CPG, Technology & Telecommunications, Higher Education

Videos and Screenshots

Slide 1 of 3
  • Zendesk Pro SCREENSHOT
User Guide

Key Features

  • View, update, edit, and comment from a consolidated view of Zendesk Tickets from within a Hootsuite stream
  • Bring Twitter messages and threads from Facebook pages, including relevant case data, into Zendesk tickets
  • Comment on tickets in Zendesk and push them back through Facebook or Twitter from within the same conversations
  • Give agents the ability to select brand, form, and enter the form’s custom fields, and to copy/paste content into these fields from a Facebook or Twitter post
Created by
Myndbend Multimedia, Inc.
Website
Myndbend provides app and integration development services to mid-size and enterprise-level businesses. Our expert team can address each aspect of online application development, from planning, design, and usability, to programming, integration, and implementation.