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Zendesk Pro

By Myndbend Multimedia, Inc.
Monitor and manage your social media channels and Zendesk support tickets from one location: Hootsuite. Zendesk is a leading provider of help desk software. This app allows you to easily manage, create, edit, and share tickets from a central location, and see them through to resolution.
App Info
Price:
$6.99(FREE for all Enterprise)
Available For:
Free, Professional, Team, Business, EnterpriseRequirements:
Zendesk accountCategory:
Compliance, Collaboration & Project Management, Featured, New, Customer Support & Engagement, Essential Apps, Financial Services, Media & Entertainment, Business Services & Agencies, Not For Profit, Utilities, Travel & Hospitality, Retail & CPG, Technology & Telecommunications, Higher EducationVideos and Screenshots
User GuideKey Features
- View, update, edit, and comment from a consolidated view of Zendesk Tickets from within a Hootsuite stream
- Bring Twitter messages and threads from Facebook pages, including relevant case data, into Zendesk tickets
- Comment on tickets in Zendesk and push them back through Facebook or Twitter from within the same conversations
- Give agents the ability to select brand, form, and enter the form’s custom fields, and to copy/paste content into these fields from a Facebook or Twitter post
Created by
Myndbend Multimedia, Inc.
Myndbend provides app and integration development services to mid-size and enterprise-level businesses. Our expert team can address each aspect of online application development, from planning, design, and usability, to programming, integration, and implementation.