By Myndbend Multimedia, Inc.
Monitor and manage your social media channels and Zendesk support tickets from one location: Hootsuite. Zendesk is a leading provider of help desk software. This app allows you to easily manage, create, edit, and share tickets from a central location, and see them through to resolution.
(FREE for all Enterprise)
Available For:Free, Professional, Team, Business, Enterprise
Category:Compliance, Collaboration & Project Management, Featured, New, Customer Support & Engagement, Essential Apps, Financial Services, Media & Entertainment, Business Services & Agencies, Not For Profit, Utilities, Travel & Hospitality, Retail & CPG, Technology & Telecommunications, Higher Education
Videos and ScreenshotsUser Guide
- View, update, edit, and comment from a consolidated view of Zendesk Tickets from within a Hootsuite stream
- Bring Twitter messages and threads from Facebook pages, including relevant case data, into Zendesk tickets
- Comment on tickets in Zendesk and push them back through Facebook or Twitter from within the same conversations
- Give agents the ability to select brand, form, and enter the form’s custom fields, and to copy/paste content into these fields from a Facebook or Twitter post